Local Voices

How Do You Keep Customers Coming Back?

FiveStars explains their "Customer Lifetime Value" metric and how it relates to customer loyalty

Patch Team, Patch StaffVerified Patch Staff Badge

Our friends at FiveStars have a great infographic about customer loyalty — what it means for your business, and how to increase it. 

Using a metric they've dubbed "Customer Lifetime Value," the infographic details what this means for small businesses and the bottom line. Angela Rodriguez also shares 5 ways to increase Customer Lifetime Value, excerpted below. Read the entire post and see the infographic here.

5 Ways to Increase Customer Lifetime Value

1. Treat new customers like VIPs. 

2. Keep in touch with customers.

Find out what's happening in Bellevuewith free, real-time updates from Patch.

3. Give customers a reason to come back SOON. 

4. Implement a modern rewards program.

Find out what's happening in Bellevuewith free, real-time updates from Patch.

5. Treat repeat customers like kings.  

TELL US: How does your business keep customers coming back? Have you experimented with loyalty programs in the past?

This article is sponsored by Wells Fargo Works. Watch the video series, then enter the contest where you could win a similar experience, including $25,000 for your business. Watch the videos and enter the contest here.

Get more local news delivered straight to your inbox. Sign up for free Patch newsletters and alerts.

We’ve removed the ability to reply as we work to make improvements. Learn more here

More from Bellevue